Refund policy

Our 90-day money-back guarantee

Ride with it for 90 days. If it doesn't make the difference, for any reason, you can send it back for a full refund, even if you've used it.

This guarantee is in addition to your rights under the Australian Consumer Law (see the end of this policy).

How it works

Email support@motocush.com within 90 days of delivery, with your order number and a line on why it isn't working for you.
We'll reply within 2–3 business days with the return address and instructions.
Send the item back with its foam insert and any accessories. As soon as it arrives, we refund you.

Refunds

Refunds go back to your original payment method in Australian dollars (AUD). Once your return arrives, we process the refund within 3–5 business days. Your bank or card provider may take a few more days to show it.

Return postage on a guarantee return is paid by you. Use a tracked service: we can't refund an item that never reaches us.

Wrong size

Ordered the wrong size? Email us and we'll send you the right one for a shipping and handling fee of AUD $16.99, payable before your new size is dispatched. Or, if you'd rather, send it back for a refund under the 90-day guarantee.

Faulty, damaged or wrong items

If your item arrives faulty or damaged, or we sent you the wrong item, email us a photo. We'll replace it or refund it free of charge, including any return postage.

1-Year Durability Warranty

Every Motocush product is covered for 12 months from purchase. If a fault develops in that time, email us a photo and we'll send you a replacement.

After 90 days?

Email us anyway. We'll do our best to help, and your rights under the Australian Consumer Law don't stop at 90 days.

Important: contact us before you send anything back

Please don't send an item back without emailing us first. The address printed on your parcel is not a returns address, and items sent there can be lost. Return instructions only ever come from support@motocush.com.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies those rights. Our 90-day money-back guarantee and 1-Year Durability Warranty are given in addition to them.